Privacy Policy

Effective Date: 14 May 2026

At Joanne Vivian Mobile Ear Wax Removal, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our services, or visit our website.

1. Who We Are

Business Name: Joanne Vivian Mobile Ear Wax Removal
Email: clearears75@yahoo.com
Phone: 07772 921960

2. What Information We Collect

We may collect and store the following personal information:

• Your name

• Phone number

• Email address

• Home address (for mobile appointments)

• Medical or health-related information relevant to ear wax removal treatment

• Appointment history

• Any information you provide when contacting us

3. How We Use Your Information

We use your information to:

• Book and manage appointments

• Provide ear wax removal services safely

• Communicate with you regarding your appointment

• Respond to enquiries

• Maintain treatment records

• Improve our services

• Meet legal and insurance obligations

We will only use your information where we have a lawful basis to do so.

4. Medical Information

Some information you provide may be considered sensitive health data. This information is only collected when necessary to provide safe treatment and is handled securely and confidentially.

5. How Your Information Is Stored

Your information is stored securely and only accessible to authorised persons. We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

6. Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared:

• Where required by law

• With medical professionals if necessary for your care and with your consent

• With trusted service providers who help operate the business (such as booking or website providers)

7. How Long We Keep Your Information

We only keep your information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal or insurance requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where applicable

• Withdraw consent where consent is relied upon

• Object to certain types of processing

To exercise any of these rights, please contact us using the details above.

9. Cookies and Website Data

If our website uses cookies or analytics tools, these may collect anonymous information about how visitors use the website to help improve performance and user experience.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on the website or made available upon request.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Joanne Vivian Mobile Ear Wax Removal
Email: clearears75@yahoo.com
Phone: 07772 921960